omg I want to fucking scream.

I work in IT Security. I run the firewalls at my job. Therefore, when things that pass through thr firewalls don't work, lazy people pass the buck off to me, and it's up to me to disprove them. I'm fine with that. It's annoying, but I deal with it. What really upsets me (well, as upset as I get over stuff like this) is when I prove to them that it isn't my fault, then troubleshoot THIER problem for them, and then they still don't believe me.

That happened today. We've had a specific issue where a particular group here was doing videoconferencing across the firewalls, and it doesn't work if they have a particular address assigned to one of their machines. They have been convinced that it is a problem with my firewalls even though I've repeatedly researched the issue for them and told them, "No, it's not my firewalls and this is why. What it is is the configuration on your videoconferencing server. Your problem is problem X, and that's why it's not working." I've been telling them this for months, and they never believed me.

Today, however, it is all fixed. Their problem was problem X, and it only took the involvement of a 3rd department (networking) to actually troubleshoot the issue for them. Will I get an apology? Not holding my breath.